Start your return
You have fourteen days from delivery. Tell us where your order was delivered and we will show you exactly what to do.
Let us check your delivery date
Enter your order number and we will confirm when your parcel was delivered and how many days you have left.
Request your return in your account
Log in with the email you used at checkout, open the order and choose the pieces you are returning. We review every request within one to two working days and email you a prepaid return label.
- 01Log in and open your order
- 02Select the pieces and submit the request
- 03Receive your prepaid label by email, then leave the parcel at your nearest service point
Return shipping and a handling fee of about four to six percent are deducted from your refund. Store credit is issued at full value.
Create your GLS return label
Your label is created through GLS. Enter your details on the next page, then print the label or show the QR code at any GLS ParcelShop. Keep the receipt until your refund is confirmed.
Create GLS return labelReturn shipping and a handling fee of about four to six percent are deducted from your refund. Store credit is issued at full value.
Returning from outside the EU
- We cannot provide a return label from outside the EU. You book and pay for the return shipping yourself.
- Customs, import charges, VAT and carrier fees are your responsibility. Any such fees charged to us are deducted from your refund.
- A handling fee of about eight to thirteen percent is deducted from refunds, depending on how the parcel is handled at customs. Store credit is issued at full value.
Bragegatan 1
392 45 Kalmar
Sweden
The parcel is your responsibility until it reaches us. Keep the tracking details until we confirm receipt.
This order can no longer be returned
Returns after fourteen days are not accepted. If you believe the delivery date is wrong, or the piece is faulty, write to us and we will look at it personally.
Contact usParcels returned without approval are held for thirty days until an additional shipping fee is paid.
We could not find that order
Check that the order number and email match your order confirmation, then try again. If it still cannot be found, write to us and we will look it up for you.
Contact usPrint your return slip and place it inside the parcel. It carries your order details and your refund choice, so we can process the return the moment it arrives.
Returns without this paper will be dismissed.
Before you pack
A return that does not meet this standard may be declined.
What happens next
- You send the parcel within fourteen days of delivery
- It arrives with us in Kalmar
- We inspect it and email you within a few working days of arrival
- Your refund or store credit is issued. Banks usually take a few working days to show a refund.
Questions? Contact us — we reply within one to two working days.
Full return policy
All returnable products must be sent back within 14 days of receipt. Returns submitted after this period will not be accepted.
Late returns will be held in our warehouse for 30 days until an additional shipping fee is paid for the return shipment.
For customers within the EU: You are welcome to return your item within 14 days of receipt. Please note that return shipping costs are the responsibility of the customer. To make the process as convenient as possible, we will provide you with a prepaid return label. The cost of return shipping (+ a return-processing fee) will then be deducted from your refund amount.
For customers outside the EU (e.g., Norway): You are responsible for the return shipping costs, including any toll or customs fees associated with the return.
To initiate a return, log in to your account on our site. Go to Account → Login → Orders → Return to submit your request. We will review and respond to your return request within 24–48 hours.
Once we receive and inspect your returned item, we will notify you via email. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
If you haven't received a refund, recheck your bank account, then contact your credit card company and your bank, as there might be a delay in posting your refund. If you've done all this and still have not received your refund, please contact us at support@doncedelasense.com.
We only replace items that are defective or damaged. If you need to exchange for the same item, contact us using the form.
It is not necessary to include stickers or similar small items in the return package.
You have the right to cancel and return your order within 14 days, for any reason and without justification. This "cooling-off" period ends 14 days after the day you received your goods (or concluded a contract for services), as per EU consumer rights.
